1. Which payment method do we accept?
You can pay by visa, master card or the other kinds of card, such as a gift card, PayPal, e-gold, money booker or western union.
2. Is the Metin2 Yang transferred automatically?
No, after order placed, please contact us by live chat, one operator there will arrange a trade with you in game. We will then trade the Metin2 Yang to your character in game.
3. How does the process of the trading do?
After you paid, please contact us in our chat room, we will deliver the currency as soon as possible after we verified your order.
4. How long does the delivery take?
It will take 10-30 minutes generally according to different purchase amounts. It will take at most 36 hours to deliver if your order a large amount and we may give you some discounts. If we still cannot deliver in 36 hours, we will give you some discount for your waiting. Please see the details in each game introduction.
5. Why does the price of currency changes all the time?
Just like any business, virtual business is also subjected to forces of demand and supply in the market. We have to make price adjustments in order to stay competitive and most importantly, we always aim to make our pricing affordable and attractive to all our valued customers like you.
6. What should I do if the Live Chat is not available?
Much as we set the highest priority for all our valued customers, instances where internet connections are temporally down or our systems might be facing some technical faults and disturbances are inevitable. In event of such situation, please do contact us via email and we will revert back to you.
7. What should I do if I entered a wrong Character name or selected the Wrong server?
Under such instances, there is no call for Panic. Simply log on to our website and contact any of our customer representatives In order to expedite the process, please furnish us with your actual desired Character name, Server name and followed by your PayPal email address. We will then rectify the error and execute delivery according to the new information provided by you.
